Return & Refund Policy

Thank you for shopping at Ziziko! We want you to be fully satisfied with every purchase. Please read our return and refund policy carefully to understand your rights and options.

1. Returns

We accept returns within 7 days of receiving your order if:

  • The item is unused, in its original packaging, and with all tags intact.
  • The item is not on our Non-Returnable Items list (e.g., sale items, undergarments, or perishable products).
  • The item is returned with the original receipt or proof of purchase.

Please note that customers are responsible for return shipping costs, and the item must be shipped back to us in its original condition. Any items returned that do not meet these criteria may be subject to a reduced refund or refused return.

2. Exchanges

We allow exchanges within 7 days of receiving your order, provided the item is eligible for exchange and in original condition as described above. For size or color changes, you may exchange your product if the desired item is available. If the exchange is unavailable, you may opt for a refund instead.

3. Refunds

Once we receive and inspect your return, we will notify you of the status of your refund. If approved, your refund will be processed within 5-7 business days to your original payment method. Please allow additional processing time with your financial institution as this may vary.

4. Non-Returnable Items

For hygiene and safety reasons, certain items are non-returnable, including but not limited to:

  • Sale or clearance items
  • Intimate or personal items (e.g., undergarments)
  • Perishable goods
  • Customized or personalized items

Please check item details before purchasing.

5. Damaged or Defective Items

If you receive an item that is damaged, defective, or incorrect, please contact our support team within 48 hours of delivery with clear photos of the issue. We will gladly provide a replacement or full refund, including shipping costs.

6. Return Process

To initiate a return:

  1. Contact us via email at support@ziziko.com or phone at +8801819496665 with your order number and reason for return.
  2. Our support team will guide you through the return process and provide you with the return address.
  3. Send your item back to us using a trackable shipping method, as we are not responsible for items lost in transit.

7. Contact Us

For any questions or assistance with returns or refunds, please reach out to our customer support team:

Thank you for choosing Ziziko! We’re committed to making your shopping experience smooth and enjoyable.